Strategy to improve working conditions at KEOLIS LILLE

The chosen strategy is set up through a steering committee, whose participants include: the Director of Human Resources, members of the Corporate Committee for Safety and Working Conditions, occupational physicians and nurses, along with local-level coordinators who volunteer their input from the company's various divisions. This committee is assigned to spearhead the stress-reduction approach within each of their respective divisions.

Several diagnostic tools have been developed and an analog stress scale introduced during medical visits. The occupational physician requests each employee to assess his or her level of stress on a scale of 1 to 10, with 10 indicating the feeling of being subjected to a very high level of workplace stress. This tool serves to evaluate the company's overall stress level, which can then be broken down by division, unit, type of occupation, etc.

Next, a survey conducted in June 2011 by the CSA polling institute, targeting all Transpole staff, yielded areas of progress where the state of workplace wellness could be improved. This survey evaluated the levels of satisfaction and motivation, as well as the perception of difficulties (both moral and physical) and the stress levels experienced.

Moreover, 8 working groups, each led by a local coordinator, were set up in each of the company's divisions. These groups were tasked with identifying the risks specific to both the workplace (organization, content, environment, quality of human relations) and the corporate strategy. They proceeded to focus on finding solutions for every one of the risks identified. These individual actions were assembled into 3-level action plans, with level 1 at the company scale, level 2 for interdivisional actions and level 3 for actions undertaken by the local unit.

Regular assessments of action plan progress were held within the steering committee format and results were then presented to all management staff at the end of March 2012.

In 2012, total investment in this initiative amounted to €31,000.

Best Practice selected in 2012 by World Forum Lille and updated in 2014